Usable Words

Language and writing

on the web and beyond

“Work on your business, not in it.” Huh?

2891582903_74fc01d8e7_mIf you’ve never heard the motto “Work on your business, not in it”, then you probably haven’t spent much time hanging around business coaches, or fans of the various iterations of Michael Gerber’s E Myth.

I haven’t read Gerber myself, but from what I can gather, “Work on your business, not in it” means roughly this:

If you own a business, you shouldn’t be spending your time doing the day-to-day things that keep the business ticking over (“working in your business”). Instead, you should hire, outsource or automate these tasks, and concentrate instead on the “big picture” strategic tasks that will make your business bigger, more scalable, more efficient, more saleable down the track, and so on (“working on your business”).

Now, obviously there’s something to this idea, otherwise half the business people I know wouldn’t devote their lives to realising it. The problem is, these same people are often so enamoured of the phrase itself that they want to use it in their marketing copy. I think this is a mistake, for two reasons:

  1. Some people prefer working in their business to working on it.
  2. If you haven’t read the book, it’s not that easy to see the difference.

The first of these is a problem with the underlying idea of the phrase, the second a problem with the wording. But both of them lead to what I’d describe as “huh?” reactions. Something that seems totally self-evident to the person saying it seems either wrong or confusing to the person hearing it. And that’s never good marketing. read more >


How does something like this become good web writing?

Cut out the fat.

Break it up.

Plug in the keywords.

Add the links.

The call to action.

play next next next next again

Writing content for the world wide web web content is different from writing for brochures, magazines, or other print media. Good web copywriters know what web users need (the reasons they use the web, what they are looking for, and their habits), and how to help them get it. Here's what they do. There are five main elements of effective web writing.

1: Keep it web content short and relevant

First, Most web users don't have a lot of time and are doing several things at once - checking their email, updating their Facebook status, browsing newspaper sites, and maybe even working. Your target audience needs to know you're exactly what they're looking for...right away.

So the best thing to do is to write web content in short, punchy sentences. Write directly to the customer, as if you're talking to one person. And cut out anything that's extraneous, any words or phrases you don't need.

2: Lay it out for people who skim

Second, On the web people tend to skim, and they get intimidated by big, uninterrupted blocks of text. Use signposting methods such as

to break up the page and also to make your readers focus on your main points so that they are unmissable.

3: Use keywords strategically

Third, Although you're mainly writing for people, you have another audience: that audience is search engines. To make search engines such as Google love you, it's necessary to use keywords strategically, in web content but preferably without making your text read awkwardly.

4: Use links in web content to help people navigate

Fourth, well-written Web content should make it easier for people to find their way around a website. Use hyper links liberally, and make sure you always think about what's useful to readers when you decide on a label for them.

Finally, you should always try to 5: Include a call to action

Tell readers what you want them to do next. You'll be quite surprised how often they go ahead and do it.

close