Usable Words

Language and writing

on the web and beyond

“Welcome”

Welcomefriendspumpkin_3

Business owners, I have a question for you.

Does your website feature the word “Welcome” prominently on the front page or in the title bar? (Feel free to run off and check if you need to.)

If you answered “yes”, I want you to imagine you’re a first-time visitor to the site, then answer two more questions:

Does reading the word “welcome” actually make you feel welcome?

Would you feel unwelcome if it wasn’t there?

If your answer to both of these is “no”, as I think it might be, perhaps you should start thinking about what you can replace that “Welcome” with. Maybe something that really engages your potential customers and tells them something interesting about what you have to offer. Or something they might type into a search engine (nobody searches for “welcome” unless they want this place).

Don’t feel bad, though; you’re in good company! All of us have a tendency to repeat things we’ve seen on another sites without quite knowing why. But the conventions of web writing are still developing, and “Welcome to my website” has really had its day; it makes your site read like somebody’s GeoCities homepage from 1997, and it takes up room on the page or the title bar that’s too valuable to waste on formalities.


How does something like this become good web writing?

Cut out the fat.

Break it up.

Plug in the keywords.

Add the links.

The call to action.

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Writing content for the world wide web web content is different from writing for brochures, magazines, or other print media. Good web copywriters know what web users need (the reasons they use the web, what they are looking for, and their habits), and how to help them get it. Here's what they do. There are five main elements of effective web writing.

1: Keep it web content short and relevant

First, Most web users don't have a lot of time and are doing several things at once - checking their email, updating their Facebook status, browsing newspaper sites, and maybe even working. Your target audience needs to know you're exactly what they're looking for...right away.

So the best thing to do is to write web content in short, punchy sentences. Write directly to the customer, as if you're talking to one person. And cut out anything that's extraneous, any words or phrases you don't need.

2: Lay it out for people who skim

Second, On the web people tend to skim, and they get intimidated by big, uninterrupted blocks of text. Use signposting methods such as

to break up the page and also to make your readers focus on your main points so that they are unmissable.

3: Use keywords strategically

Third, Although you're mainly writing for people, you have another audience: that audience is search engines. To make search engines such as Google love you, it's necessary to use keywords strategically, in web content but preferably without making your text read awkwardly.

4: Use links in web content to help people navigate

Fourth, well-written Web content should make it easier for people to find their way around a website. Use hyper links liberally, and make sure you always think about what's useful to readers when you decide on a label for them.

Finally, you should always try to 5: Include a call to action

Tell readers what you want them to do next. You'll be quite surprised how often they go ahead and do it.

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