Usable Words

Language and writing

on the web and beyond

“Let your X do the Y”

0803200808032008detailReal estate signs are a great source of “copy in the wild”. This one caught my eye, but not for the right reasons. At the bottom right of the sign is a small ad encouraging viewers to list their houses on the company’s website: “Register at hockingstuart.com.au and let the house do the hunting.” (It’s a bit difficult to read on this picture, but trust me, that’s what it says!)

This is a pretty obvious homage to an old classic, “Let your fingers do the walking”. Advertising Age gives the latter slogan, used internationally for many years by Yellow Pages, an honourable mention in its list of the Top 10 Slogans of the [20th] Century. So famous was it that it became what the linguists at Language Log call a snowclone: a phrase with one or more substitutable words that becomes a kind of cliché generator, a template for new phrases, like “X is the new Y”, or “the mother of all X”, or (for the geeks among us) “I’m in ur X, Y-ing ur Z”. A quick Google search for “Let your X do the Y” comes up with “Let your thumbs do the trading” (about using a mobile phone to play the stock market), “Let your feet do the talking” (about an awareness-raising sponsored walk), and “Let your subconscious do the thinking” (about…well, I guess that one’s fairly obvious). “Let the house do the hunting” changes the template slightly by using “the” instead of “your”, but it’s still a very clear nod.

So we can’t give whoever came up with this slogan very high marks for originality, but does it actually work? I don’t think so. What made the Yellow Pages slogan so successful was that it was a metaphor that was both clever and instantly comprehensible. It’s hard to transport oneself back into the minds of the people who first heard it, but I imagine they knew straight away what it was getting at: their fingers flipping through the Yellow Pages were being compared to their feet making the arduous journey from shop to shop. Of course the message became especially clear when it was reinforced by advertising and by the famous logo of two fingers pointing down (a dream collaboration between copywriting and design, that one). But on the other hand my immediate reaction to “Let the house do the hunting” is more or less “huh?” My brain is immediately filled with the image of an actual house running from inspection to inspection, which sounds kind of difficult even for a house on stilts, and doesn’t leave me any clearer about what’s being offered.

Yes, after a while it sinks in: the metaphor is that, by listing your house online and allowing it to be automatically matched with buyers whose profiles fit certain criteria, you are effectively bringing buyer and seller together with less effort than was traditionally required. Having worked that out, you might even concede that it’s a rather clever use of the “let your x do the y” snowclone. But clever doesn’t mean good, and I think any slogan which requires you mentally to fill in that much background information is probably not doing its job, especially out of context on a roadside sign. It does make a bit more sense on the website itself, but when you’re advertising across several media, you want a slogan that’s going to work in all of them.

Maybe I’m wrong, though. Maybe this really is just as easy to understand as “Let your fingers do the walking” and my initial reaction was just obtuse? Let me know what you think.

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  • john
    Interesting stuff. I'd like you to do a post on all the ads which apply a kind of fanciful anthropomorphic agency to the product in question, for instance the NRMA's cars and houses which protect themselves, or the ad I heard the other day suggesting that one day in the future, your car will know where the cheapest petrol is ... but until then, you'd better use [our product or service].

    I don't know if it's the sheer flight of fancy that's supposed to grab our attention, or if they think they're tapping into some well of desire for cars and homes which take care of themselves.
  • Thanks for being the inaugural commenter John!

    Interesting thoughts. Of course the attribution of human qualities to commodities is as old as capitalism itself (at least that's what Marx would say). But maybe there has been a spike in anthropomorphism lately, a bit like in the 50s when we were going to get robots who did the vacuuming etc. I probably lack the skills to do a proper historical analysis of this. But I won't let that stop me of course. I will think some more about it.
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How does something like this become good web writing?

Cut out the fat.

Break it up.

Plug in the keywords.

Add the links.

The call to action.

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Writing content for the world wide web web content is different from writing for brochures, magazines, or other print media. Good web copywriters know what web users need (the reasons they use the web, what they are looking for, and their habits), and how to help them get it. Here's what they do. There are five main elements of effective web writing.

1: Keep it web content short and relevant

First, Most web users don't have a lot of time and are doing several things at once - checking their email, updating their Facebook status, browsing newspaper sites, and maybe even working. Your target audience needs to know you're exactly what they're looking for...right away.

So the best thing to do is to write web content in short, punchy sentences. Write directly to the customer, as if you're talking to one person. And cut out anything that's extraneous, any words or phrases you don't need.

2: Lay it out for people who skim

Second, On the web people tend to skim, and they get intimidated by big, uninterrupted blocks of text. Use signposting methods such as

to break up the page and also to make your readers focus on your main points so that they are unmissable.

3: Use keywords strategically

Third, Although you're mainly writing for people, you have another audience: that audience is search engines. To make search engines such as Google love you, it's necessary to use keywords strategically, in web content but preferably without making your text read awkwardly.

4: Use links in web content to help people navigate

Fourth, well-written Web content should make it easier for people to find their way around a website. Use hyper links liberally, and make sure you always think about what's useful to readers when you decide on a label for them.

Finally, you should always try to 5: Include a call to action

Tell readers what you want them to do next. You'll be quite surprised how often they go ahead and do it.

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